Team Momsquad FAqs
Who/What is Team MomSquad?
Team MomSquad represents an opportunity to get help with the work/life or
family burden responsibilities. We are unique in that we aren’t expecting
anyone to “do it alone” and we are working hard to shatter the Pinterest-
perfect social media fake parenthood. We want people (especially Moms) to
find comfort in that life is messy and it’s not their sole responsibility to fix it.
Who are the MomSquad Moms and are they vetted?
Our MomSquad team are independent contractors and come
from many backgrounds, some have full time jobs, others are stay-at-home
parents and some just want to earn a little extra cash. They all have one thing in
common- they understand that family life is busy, messy, and sometimes we all need a helping hand.
As our company has grown, we have seen the need for additional skillsets and opportunities to support busy families. So don’t be surprised if you have a “non-Mom” show up for a job… all of our Squad members are dedicated to the same principles of being a support for your busy lifestyle!
As part of our onboarding process, our Squad members are screened to ensure they
understand the culture, purpose and vision behind Team MomSquad. In
addition, they will need to successfully pass a background check to work. This
check will consist of a identity verification, National Sex Offender Registry
report and a criminal history check
What is your cancellation policy?
Supporting our MomSquad community is our number one priority. We
understand that sometimes, unexpected delays can occur, requiring schedule
adjustments. If you need to cancel or reschedule your appointment, we
respectfully request at least 24 hours notice. This is in respect to our Team
MomSquad Moms and their time with their families as well.
Our Policy:
• Any cancellation or schedule change made less than 24 hours will result in a
cancellation fee. The amount of the fee will be equal to the deposit placed
when your service was booked.
• If you are unavailable at the time of your service and your assigned Mom is
unable to complete your service, the same cancellation fee will apply.
• In the event of a true, unavoidable emergency, all or part of your
cancellation fee may be applied to future services.
Can I skip or reschedule my booking?
Absolutely- we do ask that you give us at least 24 hours notice to avoid a
cancellation fee
Do I get the same Mom each time I book?
This is dependent upon their availability, but we do try to accommodate if that is your preference. Many love working with the same Mom and want to see her back on a recurring basis.
If for any reason you aren’t connecting with your Mom, just reach out and we can schedule another one that better suits your needs.
What is your availability and can I book online?
Feel free to book your services online through our Booking tab. Jobs booked online will be confirmed with availability of our Team MomSquad members to ensure that we find the right Mom for your job.
What if Team MomSquad isn't in my area yet?
We're actively growing! Be the first to know when Team MomSquad comes to your area!
I need more help...
Reach out anytime via phone or text to 210-920-9518. We do our best to respond as quickly as possible, but there may be some delays during evening hours, or on weekends and holidays.
You can always email us at hello@teammomsquad.com